• ByteOnBikes@discuss.online
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        16 hours ago

        One fed up customer service staff member took a screenshot of the boss’s email and drew an arrow + circle, and that was the whole reply to our email chain.

        It made my day.

    • EtherWhack@lemmy.world
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      1 day ago

      My tactic is to have an ever-increasing CC list of the person’s boss, boss’s boss, the boss’s boss’s boss, etc…

      I think I once got to the director level before the issue was solved.