We bought a HP omen 16, has a ryzen ai 9 hx 375 and a laptop rtx 5080 with 32 go of ram.
The USB controller is broken or something, if two slots are used, one of them wigs out and spams the controller with fake devices, meaning it fills the controller and no USB devices work.
The second account can run gtav legacy at a whopping 40 fps and medium settings with tons of stutter while using the gpu. Main account at 200+ at highest possible setting while on a fivem server. The second account is my wife’s, and she will be using it more than me.
Tons of little issues, like the network settings getting corrupted at one point. Bluetooth turning off randomly. Audio devices disabling once unplugged and not reenabling when plugged back in. Updates failing without logs.
I wish so badly to install linux onto this but cannot because the games my wife plays requires a real windows account. (Gta, battlefield, ect.)
I did a little digging and found very little help regarding these issues. Anyone else have these problems?
Edit: A friend helped me out. We Uninstaller the USB drivers, updated the bios and swapped the bios graphics to discrete mode and it runs flawlessly. Seems so simple but how in the heck could a multi thousand dollar laptop ship in a near unusable state like this? Cooperation are wack yo.
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Might try a linux live usb just to see if some of your problems are hardware or software.
Sorry your having problems!
Oh thats a good idea. Its been such a hassle that I haven’t been thinking straight. I appreciate the help!
I recomend garuda linux gaming focused distro for testing. It likely has all the drivers you’ll need to test, even the nvidia drivers in the live usb. In the grub bootloader it will ask if you want to use proprietary or open source.
Maybe if its hardware you could exchange or RMA.
Best of luck!
Does it have a webcam? Test it. I bet it doesn’t work. In fact, it might have been removed!
There’s a common scam where 3rd party sellers take a totally normal laptop, remove some internal parts (e.g. the webcam) and sell it with the original specs in the original box. They then sell the “spare parts” on eBay or some other site in order to increase their profits.
When the customer complains, they ask for proof that the device is missing the components which is impossible without voiding the warranty (or so they claim) because taking apart something like the display (in order to get access to the webcam) is difficult (and can damage the device).
I purchased this from microcenter and was fresh from the box. All its specs are correct and the Webcam works. So all good on that front i think.
This is however very good adv!
Can you return it?
If need be, yes.
It feels like it could be a corrupted win11 install, maybe a bum drive? Can you create a bootable thumb drive and try reinstalling? I’d swap drives and format if possible.
If the same issues persist, Microcenter has a rock solid return policy as long as you’re still in the window.
If you’re outside the window, I say give your wife the main account and dual boot Linux for you. Good luck!
