The apology identified the problem (AI can’t do that) and came up with an appropriate remedy (AI can’t do that).
It may be that the final version of the text was written by an AI, but it seems likely that a PR firm or crisis communications firm was used to defuse the situation. Those companies are used not just because they can generate text, but because they’re able to identify the problem, come up with a solution, and do it in a way that ends the news cycle. Those are skills that require empathy and understanding human nature, which is something AI doesn’t do.
So, you describe a situation in neutral terms and it is able to decide what’s ethical or unethical in that situation? Something that even humans are unable to do consistently?
Yeah. It’s often wrong about that – AI hallucinates about all kinds of things. But it definitely will try, and probably make a convincing effort at it.
I checked and it seems like the main difference with an AI suggested apology is the addition of gaslighting:
We did NOT offer instant interviews based on tattoos. That was never our intent. We brought a tattoo artist to our party as a fun, optional activity — like face painting or photo booths — to help break the ice. No one was pressured. No one was evaluated. And no one was hired because of a tattoo.
Or maybe they just used the feedback they got to craft the prompt. Or just fed the feedback directly into the llm and told it to craft an apology based on that.
Regardless, I don’t really care how they arrived at the soulless apology so I’m going to move on.
Yes, whatever PR person wrote that did a good job.
It’s an AI slop company so…
AI can generate text, but it can’t identify the moral issue with forcing people to get tattoos, so…
So… The prompt they used was more specific than “Write an apology?”
The apology identified the problem (AI can’t do that) and came up with an appropriate remedy (AI can’t do that).
It may be that the final version of the text was written by an AI, but it seems likely that a PR firm or crisis communications firm was used to defuse the situation. Those companies are used not just because they can generate text, but because they’re able to identify the problem, come up with a solution, and do it in a way that ends the news cycle. Those are skills that require empathy and understanding human nature, which is something AI doesn’t do.
AI can if you go “and make sure to mention [INSERT PROBLEM HERE]” in the prompt.
And that entire apology is most definitely AI slop written, it has every telltale sign, such as using weird grammar choices, and looking sycophantic
Perhaps you haven’t been using LLMs recently - they absolutely do that now.
So, you describe a situation in neutral terms and it is able to decide what’s ethical or unethical in that situation? Something that even humans are unable to do consistently?
Yeah. It’s often wrong about that – AI hallucinates about all kinds of things. But it definitely will try, and probably make a convincing effort at it.
I checked and it seems like the main difference with an AI suggested apology is the addition of gaslighting:
Or maybe they just used the feedback they got to craft the prompt. Or just fed the feedback directly into the llm and told it to craft an apology based on that.
Regardless, I don’t really care how they arrived at the soulless apology so I’m going to move on.