• TotallyNotSpez@lemmy.world
    link
    fedilink
    arrow-up
    11
    ·
    18 days ago

    Having worked in tech support before, always delivering top notch results and achieving the highest level of customer satisfaction in my entire department, I got so pissed off and annoyed when I recently had to deal with my electricity grid provider. Long story short, their entire team consists of monkeys on typewriters, a legal struggle ensued, I was constantly pissed off for months, but I finally emerged victorious.

    That was just to get things fixed on a basic level. The real fun starts now with compensation claims.

    • Stamets@lemmy.dbzer0.comOPM
      link
      fedilink
      English
      arrow-up
      5
      ·
      18 days ago

      I wish you nothing but luck, my friend <3 it is kind of remarkable how much incompetence there is at such basic/vital levels.

    • dave@feddit.uk
      link
      fedilink
      English
      arrow-up
      4
      ·
      18 days ago

      Sorry to hear that. We had a problem with our solar inverter disconnecting because of over-voltage on the grid. All I could find on the generation side was a ‘general contact form’ on a website. I didn’t hold out much hope, but a couple of days later, an actual engineer called me to talk about moving the tap in the substation down, as there was so much solar generation in our area it was pushing the grid voltage up. He’d already sent someone out to check there was scope to move it and was calling to ask me to check for the next few days and to let him know. Not had any more problems since.

      I’ve never been so pleasantly surprised by their level of customer service. My point is that it really depends on getting someone who (a) cares and (b) knows what they’re doing.