Microsoft is facing fresh criticism over its handling of user accounts after another customer claimed the company permanently deleted their Microsoft account.

Streamer Joshua Khane shared the situation on X, claiming Microsoft deleted both his account and associated OneDrive storage even after confirming he was the account’s owner and that it had been compromised.

In the post, he wrote: “Microsoft deleted my account and OneDrive!!?? After acknowledging that I’m the owner of the account and that it was compromised? 25 f****** years of data, thousands of euros spent on games?? My son’s baby pictures? gone.”

He continued: “All because Microsoft couldn’t bring back a compromised account?? One of the biggest companies ever couldn’t do that, so they just deleted that s*** like it was nothing?? F****** shame on you!!”

  • Rai@lemmy.dbzer0.com
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    1 month ago

    This is insane bullshit on Microsoft’s part for sure

    …buuuuuuuut

    Storing your most important, irreplaceable pictures on someone else’s computer ONLY, with no control over them? That’s an insane practice.

    • 4am@lemmy.zip
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      1 month ago

      It’s probably also on his computer, but now inaccessible without the Microsoft account that contains the bitlocker key for that data

      You know, like how fucking ransomware works

    • mythWizard@slrpnk.net
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      1 month ago

      Unfortunately, Microsoft is making it more and more difficult to actually save things to your local devices. OneDrive went from being just convenient cloud backup to “oh we’re your hard drive now”

      • Rai@lemmy.dbzer0.com
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        1 month ago

        That’s wild! My Final Windows™ is Windows 10 LTSC IoT so I have not experienced that. I don’t really see Onedrive anywhere, thanks to OOSU. I just wish this configuration was more easily accessible to average users.

    • SpikesOtherDog@ani.social
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      1 month ago

      It’s advertised as cloud storage and incredibly dependable. It business leaders tell people that the cloud is the best because they use it. What they fail to tell you is that you don’t meyet to them and they will delete you for any reason.

      • Rai@lemmy.dbzer0.com
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        1 month ago

        The advertising is really gross, and so is the required account, one drive on by default, all of it is gross. Someone posted a link to a Nexus interview I’m watching now where folks who have windows installed with a Microsoft account have had their account hax’d and bitlocker enabled on their machine (in all of its backdoored “security” glory) and a pin put on their machine from a threat actor. Insanity! Ain’t no way I’m goin near that

    • BeBopALouie@lemmy.ca
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      1 month ago

      When this all started all those years ago, I said to myself I’m not gonna trust any corporation to any of my stuff without a copy. Always used backup CD’s and hard drives, etc.

      • Rai@lemmy.dbzer0.com
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        1 month ago

        Hell yeah, saaaame. I do now upload super important stuff in already-encrypted bundles to vetted, trustable, e2e online storage services just in case. But everything else is local server, externals, and discs I need to put on those hard drives now that disc rot is starting to be a thing.

    • WhyJiffie@sh.itjust.works
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      1 month ago

      Storing your most important, irreplaceable pictures on someone else’s computer ONLY, with no control over them? That’s an insane practice.

      But it’s SOOOOOO convenient! I deserve the convenience! take my money, take my data, I am no weirdo and I need no privacy, just let me have convenience without having to think through anything at all!

  • spaghettiwestern@sh.itjust.worksOP
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    1 month ago

    Microsoft logs and transmits everything you type to the company by default. Imagine trusting a company to keep your passwords safe when they can’t handle basic business functions like restoring a hacked account?

  • cmnybo@discuss.tchncs.de
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    1 month ago

    This is why you never rely on cloud storage. It can be the third copy in your 3-2-1 backup, but should absolutely never be the only copy.

    • GoatSynagogue@lemmy.worldBanned
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      1 month ago

      Having cloud as your only backup is generally fine as long as you have it backed up to multiple cloud services. The chances of them all failing or being locked out of all of them at the same time are miniscule.

  • EastofEdson@lemmy.ca
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    1 month ago

    Shame on Microsoft for being a shit company.

    However, I don’t recommend backing up to OneDrive, but if you must, you should encrypt on your local machine first. Also, keep a physical backup. Current situation not withstanding, external SSDs are reasonably cheap.

    • spaghettiwestern@sh.itjust.worksOP
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      1 month ago

      external SSDs are reasonably cheap.

      They’re still not out of reach for most people, but the prices are crazy now. A Crucial 1TB that was $70 last August is more than double that now. That said, most people’s data is worth far more than that.

      • Pika@sh.itjust.works
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        1 month ago

        my 4tb SSD i bought 4 years ago for about 150 is now over 2k. It’s insane some of the pricing is now.

      • Rai@lemmy.dbzer0.com
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        1 month ago

        SSDs are horrifyingly priced now! I picked up a Samsung external 1TB for 90 last year, over 200 now. I wish I had bought more… it took me FOUR TRIES ordering drives to get a… mediocre deal last month. Still over 300 for a 4TB NVMe! Three cancelled orders before I went to a store in the meat world and they had some. Insanity.

      • Imaginary_Stand4909
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        1 month ago

        Felt this 😭😭😭

        I bought 4 1TB drives way back around like 2020-2021 I think, and it was a little under $100, which I covered with an amazon giftcard. It’s been running lovely in my mirror zfs raid for about half a year now. Okay well the shitty Orico drive bay has caused some overheating but otherwise the drives themselves are fine.

        Now, like 1 of those drives would be about $70-80+ at cheapest…

    • WhyJiffie@sh.itjust.works
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      1 month ago

      I wouldn’t buy an SSD for storage like that. It’s more expensive than a hard drive, for being faster, but this is not your OS drive, you don’t need that added performance. hard drives are plenty fast when you are just using it casually, without your operating system and various installed programs actively using it for lots of random reads. they are capable of 100 MB/s reads and writes, as fast but often faster than a gigabit internet connection, which is the maximum a common computer can handle. unless you got a HDD with SMR tech, which will become slower when used as an IT pro, but unless you use it in an array or you write extreme amounts to it at once, it’s not going to be a problem.

      Besides, SSDs also lose their data quicker when left unpowered for a long time. I really think they are a bad, ill-considered choice for that task. a choice driven by adverts.

      • EastofEdson@lemmy.ca
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        1 month ago

        I believe that was the advice in the early SSD days, and likely still applies for high write commercial environments.

        However, modem SSDs are fine when used in a typical home lab set up.

        Correct me if I’m wrong, but that’s my understanding.

        • GoatSynagogue@lemmy.worldBanned
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          1 month ago

          Nah, still shouldn’t use them for anything other than backups that you need to access frequently, and that’s only cause their speeds make that better. SSDs don’t like sitting around not being used, and can just drop dead at any time, whereas HDDs generally will show signs of failure long before they actually die.

  • GreatWhiteBuffalo41@slrpnk.net
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    1 month ago

    I mean the most recent update took out my one drive and every file that I’ve removed from it that they sneaky shoved back in it… All my files gone. Thankfully I had just done a back up the week before. I was so mad I just installed mint and said fuck all this shit.