Tl;dr: 75-yo old woman attacks the employees over a sandwich, rips hair from one of them, put that hair in her purse, calls the police and dies.

At that point, two other employees intervened, and as they were pulled apart, a “chunk of hair” was pulled from the shift lead’s head, “leaving a raw area.”

Once separated, the employees got behind the counter and Grayson sat down, taking a phone call. She was seen picking up the shift lead’s hair and putting it in her bag, police said.

  • Janx@piefed.social
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    Medical records obtained by investigators after her death showed she had recently been treated for congestive heart failure, hypertension, shortness of breath, and other complaints related to cardiovascular issues.

    But not “being a cunt”, so I guess that was her decision, not a medical condition.

    Seriously, who curses at minimum-wage teenage workers doing their jobs and physically attacks them!? The world is a slightly better place now…

  • Folstar@lemmus.org
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    https://dictionary.cambridge.org/dictionary/english/bury-the-lede

    Elderly woman has a total breakdown due to medical condition and somehow that’s not the headline. This could be a real conversation about how elder care and how maybe it isn’t a great idea to have the elderly in charge of things unless they’re under constant medical supervision. Instead the top comment is “over fucking a sandwich- what a bitch!” Anita Grayson may have lived like a saint for all we know. At least, up until her body breaking down causes psychosis - which can happen to literally anyone of us.

    What a fucking stupid society.

    • weew@lemmy.ca
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      Well in this particular case, the granddaughter came out and said she was a total notch all her life, so… maybe it wasn’t psychosis in this case?

    • A_Random_Idiot@lemmy.world
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      There is literally nothing in the article about psychosis.

      You are writing prose based on nothing but your desire to muddy the water and refusal to believe someone old cant be a fucking aggressive asshole just because they are simply an asshole.

      And let me tell you, Plenty of young, aggressive assholes grow into old aggressive assholes who are still convinced they can slap people around and get what they want, like they did with their children when they were 4.

      • Folstar@lemmus.org
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        Except the part where the lady died. That was a hint. People who are actively dying rarely behave “normally”.

        • A_Random_Idiot@lemmy.world
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          Yes, why wont we have any sympathy for the poor woman. Those dirty employees should have just taken her verbal and physical abuse. HAVE THEY NO RESPECT FOR THEIR BETTERS?!

          SHE WOULDNT HAVE DIED IF YOU’D HAVE JUST LET HER BEAT YOU, YOU PEASANT! 😭

    • BillCheddar@lemmy.world
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      Yeah I’m sure it’s an elder care issue and not the fact that she was a miserable asshole her entire life.

      Nothing is ever anyone’s fault.

      • jonzobot@lemmy.ca
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        Ehh, there’s a not-insignificant chance someone of that age with vascular problems may have dementia, which does a number on people’s personalities.

    • Lumisal@lemmy.world
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      Her medical history, combined with this behavior, if anything seems to lean towards her just having anger issues for a really long time.

      There’s also no evidence this is an event of psychosis. She was fully aware of her surroundings and events, as she knew why she was angry. The only evidence I see of her likely dying was an adrenal response because it is not that easy to rip out hair, especially at that age. And even that’s a stretch - most likely she already had clotting issues and a weak heart, and the anger finished her off.

    • mirshafie@europe.pub
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      Yep, it’s kind of wild people jump to calling her a “Super Karen” when he most likely explanation is that she has a psychotic episode.

      • A_Random_Idiot@lemmy.world
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        I love the fact that literally nothing in any of the evidence hints at a psychotic episode, but people like you gotta hallucinate facts just to justify your imaginary narrative that old people are sweet as candy and innocent as newborns and can do no wrong.

        • mirshafie@europe.pub
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          It’s not about the age of the person. If somebody is acting very erratically (for example, starting a physical fight over pickles) I’m inclined to assume that the individual in question likely has some underlying issues.

          If you want to assume ‘entitled boomer’ that’s on you; to me that looks no better than when someone assumes ‘drug dealer’ when the dead person has other attributes, based on their particular prejudice.

      • TranscendentalEmpire@lemmy.today
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        Should we not have empathy for the children she assaulted? There is no evidence that she had a psychotic episode, there’s plenty of evidence that she violently assaulted a young woman for doing their job.

        • isleepinahammock
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          And even if it was psychosis, this just makes it a tragedy, not the fault of the employees she assaulted. Whether you’re out of your mind or not, if you attack people, they have a right to defend themselves.

          • TranscendentalEmpire@lemmy.today
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            People having a mental health crisis rarely physically attack random people, rather they are typically more likely to be the victims of abuse.

            • isleepinahammock
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              You can calm down the performative social justice stuff. While what you say is true, it is irrelevant to this discussion. We’re not discussing whether someone experiencing a mental health crisis might hypothetically attack someone. We’re talking about whether someone who did attack someone did so because of a mental health crisis. The attack is not in dispute. Their moral and legal culpability is.

              • TranscendentalEmpire@lemmy.today
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                You can calm down the performative social justice stuff. While what you say is true, it is irrelevant to this discussion

                Lol, facts are performative?

                We’re talking about whether someone who did attack someone did so because of a mental health crisis. The attack is not in dispute.

                And the fact that people experiencing mental health crises aren’t likely to be randomly violent isn’t relevant?

                Their moral and legal culpability is.

                Intent almost always influences legal culpability.

          • TranscendentalEmpire@lemmy.today
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            I don’t doubt someone probably made that claim and popularized it for their own reasons, but anytime someone makes a similar claim about mental health and assault I am always dubious.

            People having a mental health crisis are overwhelmingly more likely to be the victims of violence than perpetrating it.

  • ∟⊔⊤∦∣≶@lemmy.nz
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    ‘There is no audio, but the employees told investigators Grayson slammed her food on the counter and made an expletive-laced demand for a refund, accusing staff of making her sandwich “wrong on purpose,” according to the report released last week.’

    Well, I have no idea how Anita Grayson lived, but i know how that bitch died. Who treats staff like this? Over a fucking sandwich?

        • Fmstrat@lemmy.world
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          Yea this feels like the “kid on plane wouldn’t sit down” again, where no one on Lemmy actually knows the full story but rushes to judgment regardless.

        • Cethin@lemmy.zip
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          She could have been, but that doesn’t excuse her actions, unless maybe it was totally uncontrollable (like Tourette syndrome) and she was doing everything she could to get help and fix it. If you’re not trying to change it then that’s just who you are, and if it’s something that could be changed then you’re just an asshole.

        • A_Random_Idiot@lemmy.world
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          WHO ASSAULTED SOMEONE WHO WAS PROTECTING THEMSELVES

          Funny how all you hand wringing creative writers are trying so desperately to leave that part out and invent some fictional narrative that she was a kind, sweet woman who was ravaged by undiagnosed psychosis that no one has any evidence of.

          • Professorozone@lemmy.world
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            I never said she was a sweet woman. I said mental illness MAY have been the cause of her abusive nature. And you don’t know it isn’t any more than I do, you stupid assclown.

    • rozodru@piefed.world
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      especially a Tim Hortons sandwich. They could make the sandwich completely “right” and perfect and I’d still be upset because I decided eating something, anything, from Tims was a good idea.

    • kieron115@startrek.website
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      After being treated for congestive heart failure, no less. I’m sure her doctor probably told her to stay away from fast food and stressful situation!

  • kyonshi@piefed.social
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    That really sounds to me like there was some underlying health issue and the customer lost absolute control of herself as she succumbed to it.

    • ecvanalog@lemmy.world
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      Yep, that’s exactly the conclusion prosecutors reached if you read all the way to the bottom.

      • A_Random_Idiot@lemmy.world
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        People who don’t read the article need to just be site-wide banned. They provide nothing of value to any community.

    • the_armchair_potato@lemmy.world
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      That may be the case, but there are countless videos of people committing felonies in restaurants/fast food chains because someone made a mistake on their order. There must be a lot of underlying health issues in the US 😆

      • mirshafie@europe.pub
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        Didn’t we literally just have a headline that 90%+ of US adults do not seek healthcare because they can’t afford it?

        There’s something called Penrose’s law: the prison population plus mental care population is a constant. So a country that doesn’t take care of mental health needs to handle it as crime. Pretty simple when you think about it, but the dude had stats to back up his assertion.

      • 7101334@lemmy.world
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        Living in the US is a health issue lol, especially mental health, especially if you have too few decimal places in your bank account.

  • lechekaflan@lemmy.world
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    “The customer is always right.”

    As someone who once worked retail, I hate that fucking statement.

    • wifemademesignup@lemmy.world
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      In matters of taste.

      Not in every single way… I hate how the twisting of this phrase has resulted in abuse of an entire sectors workforce.

      Sorry you were one of them too :(

      • mPony@lemmy.world
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        we just need to normalize saying the whole thing.

        “The customer is always right in matters of taste.”
        “The customer is always right in matters of taste.”
        “The customer is always right in matters of taste.”

        The customer is certainly not right if they’re assaulting someone.

        • eestileib@sh.itjust.works
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          And my hair stylist has talked me out of bad decisions more than once, if I had good taste I wouldn’t be paying an expert

          • isleepinahammock
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            Eh. Even then. The hair stylist should offer advice, but if someone really wants a bad cut? Their body. Their choice.

      • boonhet@lemmy.zip
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        That in matters of taste bit was added recently, started circulating on tiktok. There’s no evidence of it being part of the original saying.

      • lechekaflan@lemmy.world
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        Yeah, that’s why when I eat out or buy something I strive to be polite.

        These people are often contract workers who have little chances of advancement.

    • FreeAZ@sopuli.xyz
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      Thats because the full quote is always cut off. The original quote is “The customer is always right in matters of taste”, which is true. Its just been co-opted to justify psychotic customers.

    • Lushed_Lungfish@lemmy.ca
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      As a guy that works in government procurement, I can guarantee that the customer is, in 95% of all cases, dead wrong.

  • Jhex@lemmy.world
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    and I thought I’d die knowing the craziest story from Tim Horton’s featured a group fight and a baby raccoon wielded as a weapon… but no

      • LotzaSpaghetti@sh.itjust.works
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        “99 Rideau raccoon fight” should help narrow the search 😉 but it wasn’t “wielded as a weapon” so much as produced at the scene of a fight

        • Skullgrid@lemmy.world
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          99 Rideau raccoon fight

          https://en.wikipedia.org/wiki/Rideau_Street_McDonald’s

          This article is fucking gold.

          For nearly all of its history, the restaurant was open 24 hours a day, and it attracted customers who came from bars and night clubs in the area. The restaurant’s floor was often dirty, and people formed crowds rather than lines at the registers.

          Customers witnessed drug use and sexual acts in a long, narrow hallway to the bathrooms dubbed “The Hallway to Hell” and isolated from the rest of the restaurant.

          criminals used it as an easy escape from police

          The restaurant was a site of frequent stabbings, drug use, liquor licence violations, violent attacks, sexual assaults, and many other criminal acts

          “The video begins in the middle of the chaos, with young men punching, kicking, choking, and knocking or dragging each other to the ground as onlookers shout and jeer”. Shortly after the start of the fight, a man appears on screen and can be seen pulling out a baby raccoon from his sweater. The man waves the raccoon around casually as a cigarette droops from his mouth.

          Other viral videos of unusual altercations were filmed at the restaurant, such as customers beating each other with “Wet Floor” signs

          "In fact, even as I draft this letter, another individual is recovering from a stabbing that occurred at that address yesterday.

          In 2024, a Cantonese restaurant named 99 VIP Seafood signed a lease and became the location’s next tenant.[14] It opened in September 2025 and closed in March 2026.[15][16] McDonald’s Canada is open to reopening in downtown Ottawa, the CEO said in November 2024

          In November 2025, it was announced that a new McDonald’s location was set to open at 377 Dalhousie Street, at the intersection of Dalhousie and Rideau Street. The location officially opened in December of the same year,[18] notably with the owners of the franchise commemorating the occasion by making a donation to “a local raccoon rescue”

          • deeferg@lemmy.ca
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            I have a skateboard from a local skate company that did a draw up of the Mcdonalds Racoon. It’s a staple in Ottawa.

        • Jhex@lemmy.world
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          in my mind he was holding it like Steve Carrel holds the granade in the Anchorman fight scene hahahaha

      • Jhex@lemmy.world
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        yes I as telling my wife about this post and she reminded me it was a McDonalds … d"uh!

  • magnetosphere@fedia.io
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    She was seen picking up the shift lead’s hair and putting it in her bag, police said.

    Was she a witch or something?

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    Jebus. I was gonna make some snark about boomers, but her actions do it all for me. On the upshot, she’ll never treat staff like that again!

  • MML@sh.itjust.works
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    I’ll beat her stupid ass, you should consider this a legitimate threat, I’m more than close enough, use some of those resources you don’t want to.